Forza Horizon 5 is an incredibly popular racing adventure game that has received widespread acclaim for it’s stunning graphics and immersive gameplay. It is available to play through the Xbox App, which offers the Xbox Game Pass subscription-based gaming service for Windows users. However, some unfortunate players have reported difficulties in downloading Forza Horizon 5 via the Xbox Game Pass on the Xbox App. In this comprehensive troubleshooting guide, we will provide you with a variety of methods to fix this issue and ensure a smooth downloading experience. By following these step-by-step instructions, you can overcome any obstacles and start enjoying the thrilling world of Forza Horizon 5.
Reboot the PC
Sometimes, temporary glitches or conflicts within the system can hinder the downloading process. It is highly recommended to start by simply restarting both the Xbox App and your PC. This will help clear any lingering issues and ensure a fresh start.
Check Microsoft Account Credentials
Double-check that the Microsoft account credentials you are using to log into the Xbox App are correct. Verify the account information, including the username and password, to ensure there are no typos or errors. If necessary, use the correct account associated with your Xbox Game Pass subscription.
Check Internet Connection
A stable and reliable internet connection is crucial for downloading games smoothly. Before jumping to any conclusions, make sure to check your internet connection for any disruptions or connectivity issues. Try switching between wired(Ethernet) and wireless(Wi-Fi) connections to see if that resolves the problem. If your connection speed is slow, consider upgrading your data plan or contacting your internet service provider for assistance.
Use Valid Xbox Account
If you have purchased Forza Horizon 5 directly from the Xbox Game Pass subscription or the Microsoft Store via the Xbox App, ensure that you are signed in with the correct Microsoft account. If you have multiple Microsoft accounts, make sure to use the same ID that was used for the purchase.
Run SFC or DISM Scan
Running a System File Checker(SFC) scan can help identify and repair any corrupted Windows system files that might be affecting the downloading process. Similarly, running a Deployment Image Servicing and Management(DISM) scan can address issues related to missing or damaged files. Follow the provided commands in the guide to perform these scans and allow your system to automatically fix any identified problems.
Disable Windows Firewall
In some cases, Windows Firewall settings can interfere with the downloading process. Temporarily disabling the Windows Firewall can help determine if it is the cause of the issue. However, exercise caution when disabling your firewall, as it may expose your system to potential security risks. After confirming whether the firewall is causing the problem, remember to re-enable it for protection.
Set Correct Date and Time
An incorrect date and time configuration can lead to various connectivity issues, including problems with game servers. Ensure that the date and time on your computer are accurately configured. Use the provided steps to adjust the settings, sync them if necessary and reboot your PC.
Check Xbox Live Status
Before troubleshooting further, it is advisable to visit the Xbox Live Status webpage to check if there are any ongoing service outages or disruptions. If Xbox Live is experiencing issues, it could be the underlying cause of your downloading problem. In such cases, it is recommended to wait until the service is fully restored before attempting to download the game again.
Run Windows Store Apps
Troubleshooting Windows Store Apps Troubleshooter is a built-in tool that can help identify and resolve problems specifically related to the Microsoft Store and it’s apps, including the Xbox App. Follow the provided steps to run the troubleshooter and let it detect and fix any issues.
Repair or Reset Xbox App
Repairing or resetting the Xbox App can resolve various app-related issues that may be interfering with the downloading process. Through the Windows Settings menu, you can initiate the repair process, allowing the system to automatically fix any detected problems. If repairing doesn’t work, try resetting the app, which will essentially restore it to it’s default settings.
Update Gaming Services
Gaming Services is a companion app required for the proper functioning of the Xbox App and game installations. It is essential to keep it up to date to ensure compatibility and performance. Launch the Microsoft Store app, check for updates in the Library section and install any available updates for Gaming Services and the Xbox App.
Reset Microsoft Store App
If the Microsoft Store app itself is causing the issue, resetting it can help resolve any underlying problems. Follow the provided steps to initiate the reset process, allowing the app to start fresh and potentially resolve conflicts or errors.
Update the Xbox App
Ensure that you are using the latest version of the Xbox App. Outdated versions may contain bugs or compatibility issues that could hinder the downloading process. Use the Microsoft Store app to check for updates in the Library section and install any available updates for the Xbox App.
Check Subscription Status of Xbox Game Pass
Verify the subscription status of your Xbox Game Pass by navigating to the Subscriptions section within the Account settings of the Xbox App. Make sure your subscription is active and has not expired. If necessary, renew the subscription to regain access to the Xbox Game Pass and proceed with the downloading process.
Update Windows
Keeping your Windows operating system up to date is crucial for optimal performance and compatibility. Check for available updates through the Windows Update settings and install any pending updates. An outdated system version can often lead to issues with app installations and functionality, including game downloads.
Restart Important Windows Services
Certain Windows services play a crucial role in the functioning of the Xbox App and game downloads. Restarting these services can help resolve any issues or conflicts that might be preventing the successful download of Forza Horizon 5. Use the provided steps to manually restart IP Helper, Xbox Live services, Windows Update, Microsoft Install Service and other relevant services.
Reset the Xbox App Package
Resetting the Xbox App package through PowerShell can address persistent issues related to the app’s functionality. By reinstalling the app package, you can potentially fix any problems that were hindering the download process. Follow the provided PowerShell command and reboot your computer to apply the changes.
Contact Xbox Support
If none of the methods mentioned above resolve the issue, it is recommended to seek further assistance from Xbox Support. Submitting a support ticket will allow you to receive dedicated technical support from Xbox professionals who can help troubleshoot and resolve the specific issue you are facing.
Conclusion
By following the comprehensive troubleshooting guide provided above, you should be able to overcome the issue of Forza Horizon 5 not downloading via the Xbox Game Pass on the Xbox App. Remember to carefully follow each step and attempt each method until the problem is resolved. If you have any additional questions or require further assistance, do not hesitate to reach out to Xbox Support. Now you can fully enjoy the thrilling racing experience of Forza Horizon 5!
Experiencing difficulties with your Device, check out our “How To” page on how to resolve some of these issues.
